Our systems engineers are often referred to as the external employee and all are multi-skilled, pragmatic personalities – we don’t believe there is any other way in our industry.
Why Consider Alchemy Systems for IT Support
Alchemy Systems have invested in intelligent call management systems and remote monitoring software. Our helpdesk is manned by dedicated staff with access to knowledge base information and the backup of our partner accreditations. All calls are logged, and automated email updates are sent to our clients.
We treat all customers as equal and prioritise problems on the nature of the incident – not the size of your business.
Every IT Support client is allocated an account engineer whose responsibility is to ensure other members of the team are familiar with the technical intricacies of your IT infrastructure. Clients view our technicians more like members of their own company and every team member is a multi-skilled pragmatic personality.
Choose from a flexible range of IT Support Service Offerings
- Pay As You Go
- Retained Service Options RSO
- Advanced Monitoring services (AMS)
- Fully Managed Tailored Outsourced Contracts
Proactive online technical support that prevents problems, clients are often unaware of the issues we have prevented, until we tell them.
Green IT – Support with a conscience.
Our green credentials help our clients enjoy first-class IT support with the minimum of impact on the planet.
Our green IT support credentials can be good for you. Our engineers live locally to the support centre, most of our support is provided as online technical support and because we prevent most problems rather than having to fix problems on our client’s site, we travel less.
The next step.
To take the next step and discuss the possibilities of using preventative IT Support that won’t break the budget, please call us on 01404 42882 or email sales@alchemysys.co.uk
