Fully Managed Tailored Outsourced Contracts

Let Alchemy be your outsourced IT department and strategist

Alchemy Systems are able to offer a fully tailored and flexible fixed cost solution to companies that what to avoid the pitfalls of over employment. By building a Managed Contract clients can expand the resources and skills available without increasing head count.

Example Case Study

Here is an example of the modular solution built to suit a particular requirement.

The client has over the past 5 years tried several different IT partners and each case was unable to obtain the proactive level of support required. Internally the client has an IT literate accountant and overly busy office manager. IT strategy had deteriorated into fire fighting and support costs escalated while users complained of loss of service.

The solution comprised of a number of elements that ensured regular IT meetings, improved communication and built long term strategies with measurable results. This included :

• The upgrade design, and labour to implement, would be covered at no extra charge as part of the contract commitment
• The contract included unlimited calls to the help desk
• Scheduled and escalated on-site support as required
• Remote proactive server management
• Production of site documentation
• Advice and assistance with the production of an IT DR plan
• The management of third party contracts
• An allocated account engineer for improved communications
• Regular IT meetings and proactive advice