Main Tel: 01392 248498 | Helpdesk: 01392 248497 [email protected]

Alchemy Systems are delighted to anounce Sponsorhip of the Devon & Somerset Law Society

 

Nigel Field the managing director of Alchemy Systems Western says he is delighted to be associated with DASLS. He explains here his unique history and experience of working with legal practices and what the Alchemy Group has to offer law firms of all sizes in the southwest.

Nigel set up his western office of Alchemy Systems some 14 years ago having already gained 12 years’ experience working with law firms as both technical and business development director of other IT commercial businesses focused on the legal market. For instance, as technical director for a Maidenhead and Exeter based IT business he ran the technical operations that developed a highly successful corporate case management solution and has also been involved with the development of a well-known innovative HR self-service solution just for law firms. But it’s not just software development that Nigel has been involved with.

His role has always included operational management of ITC and MIS functions, running teams of service delivery staff, service desk, field support, and pre sales consultants.   As a Fellow Member in the Institute of Consulting he can operate as an independent consultant, or as business owner, is able to bring the weight and experiences of his whole technical services group operation. The local technical team are all familiar with law firms and the helpdesk takes calls from secretaries, fee earners and IT support staff.  The local office also takes first and second line service desk calls for the national Alchemy Group including both premises based and cloud based solutions.

Group OfficeThe Alchemy Systems Group also has offices in the south east and 2 northern locations.  Nigel explains “This gives us a huge advantage in that we benefit from the exposure to the commercial pulse that stems from London and elsewhere. We also own our own cloud services infrastructure and recently gained Cognito as a partner based on our cloud platform”.

Nigel claims another major advantage is the flexibility in his workforce, there are no prima donnas, every person takes time on the help desk and will replace a mouse as enthusiastically as fix a server. Every new business account is assigned an account engineer, (not a sales person) to build in depth knowledge and relay this back to the central knowledge base. The support contracts are truly flexible and cost base is kept low. Nigel believes a pragmatic approach is essential and says he operates a “no frills operation”.

The Alchemy Group portfolio

Computing Services

  • IT strategy & compliance
  • Supply, installation & support
  • SharePoint and legal apps
  • Hosting and cloud computing
  • Virtualisation
  • On-line backup

 Voice and Data Services

  • VoIP telephony solutions
  • Voice & Data premises wiring
  • Line rental – tel/broadband,

Business Services

  • Members of the Institute of Consulting for ITC business advice
  • Western Consultants Group BPR, HR, marketing & finance

 Marketing Services

  • Web and e-commerce development
  • Social Media Engagement
  • Email marketing campaigns

Building Services

  • General building works
  • Property maintenance
  • Electrical / Mechanical
  • Air Conditioning
  • Internal partitioning
  • CCTV & Audio / Visual

South West Contact Details Tel: 01392 248498  or 01404 42882

Email: [email protected]