0330 043 0801 [email protected]

Privacy Policy

Privacy Policy

Alchemy Systems an it’s associated companies, are committed to protecting your privacy when you use our online, telephone or other services (“Services”). In this policy we explain how and why we collect your information. What we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting personal information, may result in periodic changes to this policy. As a result, please remember to refer back to this privacy policy regularly to review any amendments.

Any questions regarding this policy should be directed to the Alchemy, or alternatively see the section “Comments” below.

Your acceptance of these Privacy Statement terms

You agree to be bound by this policy by using any sites within our website network or our services.

What data do we collect and how do we use it?

Alchemy Systems collects and processes information about you in order to:

  • identify you each time you visit a website or wish to have a Service provided
  • process orders or applications submitted by you
  • improve our services and websites
  • customise your experience
  • carry out research on the demographics, interests and behaviour of all of our customers
  • send you information we think you may find useful, including information about new Alchemy Systems services.

You may be asked for information about yourself, such as your name, e-mail address, postal address and telephone number. You may also be asked to share with us your interests, hobbies and preferences. In addition, when you order certain goods or services from our websites, we will need to know your payment card number and expiration date.
You are under no obligation to provide this information, but if you do not then we may not be able to provide you with services.

Log files/IP addresses

Your IP address is recognised by our web server when you visit our websites, we then automatically log the details. We use IP addresses to help us administer our websites and collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our websites. This information cannot identify you. We may from time to time supply the owners or operators of third party sites with information relating to the number of users linking to our websites. This information cannot identify you.

Use of Cookies

Cookies are pieces of information that websites transfer to your hard drive to store and sometimes track information. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, if you do you might not be able to take full advantage of the website. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web.

Although they do identify a user’s computer, cookies do not personally identify customers or passwords. Cookies do not store credit card information. We use cookies to:

  • identify who you are and access your account information
  • estimate our audience size and patterns
  • ensure registration is not done twice
  • control how often visitors see similar ads
  • track preferences, and improve and update our website
  • track the progress and number of entries in some of our promotions and contests
Information sharing

Alchemy Systems will not share, sell or rent personal information to third parties. However, we may disclose personal information to third party suppliers who provide services on our behalf. We may also disclose aggregate statistics about our sales, our website visitors and customers of our telephone services. This is to describe our services to prospective partners, advertisers and other reputable third parties and other lawful purposes. These statistics will not include personally identifying information.

Alchemy Systems may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Alchemy Systems and its Web Sites, visitors to the Web Sites and customers of our Services. Our Web Site contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Alchemy Systems is not responsible for the privacy policies or the content of such sites.

We will only sell or rent your personal information to a third party for two reasons: as part of a sale of the assets of an Alchemy Systems company, and in addition where steps have been taken to protect your privacy rights.

Information about products and services

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Alchemy Systems companies may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please e-mail us at [email protected]


Alchemy Systems places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. Financial information is encrypted before being sent. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Information storage

We store information submitted via our Web Sites and our telephone services on a computer located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested. We may transfer Information you submit to our other offices and to reputable third party suppliers. This may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws. Also, if services are used outside of the EEA, data may be transferred outside of the EEA. This is in order to provide you with those services.


Please e-mail any questions or comments to Alchemy Systems or write to us at: Alchemy Systems, 4 Orchard Units Duchy Road, Honiton, EX14 7YD