Our systems engineers are often referred to as the external employee and are also multi-skilled, pragmatic personalities – we don’t believe there is any other way in our industry. Most of all they are professional, and also friendly and customer focused. To Alchemy Systems the person that comes first of all is every one of our clients.
Why Consider Alchemy Systems
Alchemy Systems have invested in intelligent call management systems and remote monitoring software. Furthermore, our helpdesk is manned by dedicated staff with access to knowledge base information and the backup of our partners. Therefore we can ensure all calls are logged, and automated email updates are sent to our clients. As a result, this gives the client complete visibility of their problems at any stage.
We treat all customers as equal and therefore prioritise problems on the nature of the incident – not the size of your business.
Every IT Support client is allocated an account engineer, as a consequence it is their responsibility is to ensure other members of the team are familiar with the technical intricacies of your IT infrastructure. Due to this close relationship, clients view our technicians more like members of their own company rather than a stranger on the phone and every team member is a multi-skilled pragmatic personality. Therefore when you call us, we won’t just try and get you off the phone, we’ll try to help.
Choose from a flexible range of IT Support Service Offerings
We understand that a one size fits all type of support does not work. Being able to provide IT support to clients of all sizes means we also need to be able to cater for all budgets and structures. Therefore we have developed a range of IT Support contracts to suit all businesses.
- Pay As You Go
- Retained Service Options RSO
- Monthly Care-Plans
- Advanced Monitoring services (AMS)
- Fully Managed Tailored Outsourced Contracts
We have both hard and soft skills, as well as being accredited with Microsoft as a partner including Cloud and Office 365, a web services team, CCTV and Wi-Fi knowledge. We also operate an ITIL accredited service desk and with offices in Devon and the south east we can be on hand to support you when you need it.
Proactive online technical support that prevents problems, therefore clients are often unaware of the issues we have prevented, until we tell them. As a result it takes the worry away from you, so that you can concentrate on your own core business. Contact us today to see how we can help you.
The next step.
Finally, to take the next step and discuss the possibilities of using probably the best preventative IT Support that won’t break the budget, please call us on 0330 043 0801, email us at [email protected], or use either of the forms below to let us call you back. Or finally, why not use the calculator and get an estimate on what a managed service could cost you?